Help and support

Something not working, or a question? Email hello@minesrival.com and we'll get back to you, usually within 2 working days. Please include your player name or friend code (Profile in the game) and your device.

Common questions

How do I keep my progress on a new phone?

Open More → Profile and tap Save your progress to sign up. Then log in with the same account on your new device.

How do ratings work?

You have one rating for each level (Beginner, Intermediate and Expert), the same on every device. You're matched only with players on the same type of device (phone, tablet or computer), because each plays differently. Your best win time is kept for each device.

How do I report or block a player?

After a match, tap the ⋯ next to their name (also in your Friends list) and choose Report or Block.

Are all opponents real people?

Online matches look for a real player first. When nobody at your level is searching, a computer-controlled opponent at your level joins after about 20 seconds, so a game always starts.

How do I delete my account?

In the game: More → Settings → Delete account. It erases your account and data right away. No access to the app? See delete your account. See the privacy policy for details.

Can I play offline?

Yes: against the computer, puzzles and lessons work without a connection. Online matches, leagues and friends need one.